FAQ
How do I place my order?
To place an order:
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Add the item(s) you would like to purchase to your shopping cart.
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When you are ready to complete your purchase, proceed to Checkout.
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Enter the required customer information, including:
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Email address
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Name
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Shipping address
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If you have a valid discount code, enter it in the Discount Code field and click “Apply.” Please make sure the discount has been successfully applied before proceeding.
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Select your preferred shipping method and make sure your delivery address is correct.
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Select your preferred payment method and enter the required payment information.
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Review your order carefully, including your products, quantities, shipping address, discounts, and total amount.
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Complete your payment and submit your order.
Once your order has been successfully placed, you will receive an order confirmation email containing your order number and purchase details.
If you encounter any difficulties during checkout, please contact Virevane Customer Service at service@virevane.com.
What if there are items missing or I receive an incorrect product?
If an item is missing from your order or you receive an incorrect product, please contact us at service@virevane.com.
Please include your order number and clear photos showing the item(s) you received and the shipping package, where applicable.
Our customer service team will review the issue and provide an appropriate solution. If the error was caused by us, we will work to resolve the issue at no additional cost to you.
How do I know that my order has been successfully submitted?
After successfully placing your order, you will receive an order confirmation email containing your order number and details of your purchase.
Please make sure the email address entered during checkout is correct.
If you do not receive your confirmation email, please check your spam or junk folder first. If you still cannot locate it, contact us at service@virevane.com.
Can I change my order after it has been placed?
Yes. Amending your order is allowed on or before 11:00 PM (PDT, GMT-7) on the same day the order is placed.
If you need to change your order, please contact Virevane Customer Service at service@virevane.com before the cutoff time.
Please provide your order number and clearly explain the changes you would like to make.
Once the modification period has passed, we may no longer be able to make changes to your order.
How do I add items to my cart?
Navigate to the product you would like to purchase and select your preferred options, such as style, color, size, quantity, or other available variants.
Click “Add to Cart” to add the selected product to your shopping cart.
You can then continue shopping or proceed to checkout.
How do I view what’s in my shopping cart?
Click the Cart icon located on our website to view all items currently in your shopping cart.
From your cart, you can review your selected products, adjust quantities, remove items, and proceed to checkout.
How do I remove items from my cart?
Open your shopping cart and locate the item you would like to remove.
Click “Remove” or use the available quantity controls to remove the item from your cart.
Your cart and order total will update accordingly.
How do I change the quantity of a particular item in my cart?
Open your shopping cart and locate the product you would like to update.
Use the Quantity selector or quantity field to increase or decrease the number of items you would like to purchase.
Once the quantity has been changed, your cart and associated order total should update automatically.
What are the recommended browsers for this site?
For the best shopping experience, we recommend using the latest version of one of the following browsers:
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Google Chrome
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Safari
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Microsoft Edge
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Mozilla Firefox
Keeping your browser updated can help improve website compatibility, performance, and security.
What payment methods do you accept?
Virevane accepts the following payment methods:
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Visa
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Mastercard
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American Express
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Discover
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PayPal
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Apple Pay
Available payment options will be displayed securely during checkout.
How do I make payments using PayPal?
If you would like to pay using PayPal, select PayPal as your payment method during checkout.
You may be redirected to PayPal to securely sign in to your account and authorize the payment.
Please make sure your payment and shipping information is correct before completing the transaction.
After completing the PayPal payment process, follow the instructions provided to return to our store and complete your order.
How do I use a discount code?
To use a promotional or discount code:
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Add the item(s) you would like to purchase to your cart.
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Proceed to Checkout.
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Locate the Discount Code or Promo Code field.
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Enter your valid discount code.
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Click “Apply.”
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Confirm that the discount has been successfully applied to your order total before completing payment.
Discount codes may be subject to specific eligibility requirements, expiration dates, product restrictions, minimum purchase requirements, or other promotional terms.
Unless otherwise stated, certain promotions or discount codes may not be combined.
What is your return & exchange policy?
Please refer to our Return & Refund Policy for detailed information regarding return eligibility, exchanges, refunds, applicable timeframes, and other conditions.
If you need assistance with a return or exchange, please contact Virevane Customer Service at service@virevane.com.
How do I return an item?
Before returning an item, please contact us at service@virevane.com.
Please provide your order number, the item you would like to return, and the reason for your return.
Our customer service team will review your request and provide the appropriate return instructions where applicable.
Please do not return any products without contacting us first, as the appropriate return location may vary depending on the product and fulfillment location.
What is your cancellation policy?
Cancellation of an order is allowed on or before 11:00 PM (PDT, GMT-7) on the same day the order is placed.
If you would like to cancel your order, please contact Virevane Customer Service at service@virevane.com before the cutoff time and provide your order number and cancellation request.
After 11:00 PM (PDT, GMT-7) on the same day the order was placed, cancellation requests will no longer be accepted.
How do I cancel an order?
If you need to cancel your order, please contact Virevane Customer Service at service@virevane.com as soon as possible.
Please provide:
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Your order number
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The email address used to place the order
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Your reason for cancellation
Cancellation requests must be submitted on or before 11:00 PM (PDT, GMT-7) on the same day the order is placed.
Requests received after this cutoff time will no longer be eligible for cancellation.
Is ordering online secure?
Yes. We take reasonable administrative, technical, and organizational measures designed to help protect the information you provide when placing an order through our online store.
Our website uses secure technologies to help protect information transmitted during checkout. Payment transactions may also be processed by third-party payment providers using their own security and fraud-prevention systems.
However, no method of electronic transmission or storage can be guaranteed to be 100% secure.
Is it safe to use my credit card on your website?
We use secure payment processing technologies designed to protect payment information submitted during checkout.
Depending on the payment method selected, your payment information may be securely processed by third-party payment providers rather than stored directly by Virevane.
We recommend that customers always verify that they are using our legitimate website, Virevane.com, before entering personal or payment information.
Is my personal information kept private?
Virevane takes the privacy and security of your personal information seriously.
We collect, use, disclose, store, and otherwise process personal information in accordance with our Privacy Policy and applicable laws.
Your information may be shared with trusted service providers and other parties when reasonably necessary to operate our store, process payments, fulfill and deliver orders, provide customer support, prevent fraud, comply with legal obligations, and perform other activities described in our Privacy Policy.
We do not sell or disclose your personal information except as described in our Privacy Policy or as otherwise permitted or required by applicable law.
For more information, please review our Privacy Policy.
Where will my order be shipped from?
Some products are shipped directly from Virevane’s domestic warehouses or fulfillment facilities in the United States, while others may be fulfilled and shipped from our trusted manufacturing and fulfillment facilities in the United States and other regions.
The fulfillment location may vary depending on the product, inventory availability, and the customer’s delivery location.
As a result, if you order multiple products, your order may occasionally arrive in separate packages or at different times.
Will all items in my order arrive in the same package?
Not necessarily.
Depending on product availability and fulfillment location, items in the same order may be shipped separately from different warehouses or fulfillment facilities.
If your order is divided into multiple shipments, the packages may arrive on different dates.
How can I contact Virevane?
If you have any questions regarding your order, payment, shipping, returns, exchanges, cancellations, or other store-related matters, please contact us:
Virevane Customer Service
Email: service@virevane.com
Phone: 310-400-0800
Customer Support Hours: Mon–Fri, 9:00 AM–6:00 PM (PT)
Our customer service team will respond to your inquiry as soon as reasonably possible.