Shipping Policy
When can I expect to receive my shipment?
All orders are shipped from our warehouse within 5 business days of the order being placed. Shipments will generally arrive within 10–20 business days after the shipment date, depending on the destination, carrier availability, and local delivery conditions.
Please note that delivery delays may occasionally occur due to customs clearance or inspection, carrier transportation delays, weather conditions, or other circumstances beyond our reasonable control.
How can I track my order?
A tracking number will be provided in your Shipping Confirmation email once your order has been shipped.
You may use the tracking number to check your shipment status at www.17track.net.
If you have any questions regarding your tracking information, please contact us at service@virevane.com.
What are your shipping rates?
We have a fixed shipping rate of $3.99 to supported destinations, including:
United States, Germany, Australia, Canada, United Kingdom, Austria, Switzerland, New Zealand, Israel, Mexico, France, Ireland, Spain, Italy, South Africa, Singapore, Norway, Malta, Chile, Denmark, Sweden, UAE, Belgium, Portugal, Iceland, Cyprus, Finland, Netherlands, Saudi Arabia, and Luxembourg.
Shipping rates and availability may vary depending on the delivery destination and logistics conditions.
Which countries do you ship to?
Currently, we ship to:
United States, Germany, Australia, Canada, United Kingdom, Austria, Switzerland, New Zealand, Israel, Mexico, France, Ireland, Spain, Italy, South Africa, Singapore, Norway, Malta, Chile, Denmark, Sweden, UAE, Belgium, Portugal, Iceland, Cyprus, Finland, Netherlands, Saudi Arabia, and Luxembourg.
In certain circumstances, a destination may not be supported by our available logistics providers. If this occurs, we will contact you as soon as possible and make the necessary arrangements regarding your order.
For more information about available shipping destinations, please contact us at service@virevane.com.
How can I change my Shipping Address?
Shipping address changes are only permitted on or before 11:00 PM (PDT, GMT-7) on the same day the order is placed.
If you need to update your shipping address, please contact us as soon as possible at service@virevane.com.
Please note that address changes cannot be guaranteed once an order has entered processing or has already been shipped.
Can I deliver to another address, other than my card billing address?
Yes. Your shipping address may be different from your billing address.
Please ensure that all shipping information is complete and accurate before submitting your order.
How is my order shipped?
Orders are processed and shipped during regular business days, excluding public holidays.
Orders placed on Saturday or Sunday will normally begin processing on the following business day.
Available carriers and fulfillment methods may vary depending on the product, delivery location, and logistics availability.
Taxes
Customers are responsible for any applicable taxes, customs duties, import fees, tariffs, or other charges imposed by the jurisdiction to which the products are shipped, unless otherwise stated during checkout or required by applicable law.
These charges may include, but are not limited to, sales tax, use tax, value-added tax (VAT), customs duties, or import tariffs.
Where do orders ship from?
Some Virevane products may be shipped from fulfillment facilities located in the United States, while other products may be fulfilled from trusted manufacturing, logistics, or fulfillment facilities in the United States or other regions.
The fulfillment location may vary depending on product availability, inventory allocation, logistics conditions, and the customer's delivery destination.
Using different fulfillment locations helps us provide broader product availability and serve customers across supported international destinations.
Business Information
Brand: Virevane
Website: Virevane.com
Company: Hangzhou Ribuluo Shangmeng Technology Co., Ltd.
Customer Service Email: service@virevane.com
Customer Service Hotline: 310-400-0800
Registered Business Address:
Room 1805, 18th Floor, Building 2, Jinchang Jinzuo, No. 663 Jinchang Road, Kangqiao Subdistrict, Gongshu District, Hangzhou, Zhejiang Province, China