Return Policy
Last Updated: September 14, 2026
At Virevane, customer satisfaction matters to us. If your purchase arrives with a problem or you decide that an eligible item needs to be returned, the following policy explains the return, refund, and exchange process.
Returns Within 30 Days
You may submit an eligible return request within 30 days from the date your order is delivered.
To begin a return, email our support team at service@virevane.com and include your order information and the reason for your request.
Please wait until our team has reviewed your request and provided return instructions before sending anything back. Because products may be fulfilled from different locations, the correct return destination will be provided after your request is approved.
Approved returns should be shipped within the timeframe stated in the return instructions.
Conditions for an Eligible Return
Unless the item arrived defective, damaged, or incorrect, returned merchandise should remain unused and in substantially the same condition as when it was delivered.
Where applicable, the product should also include its original packaging, accessories, components, and documentation.
Please package the item securely so that it is adequately protected during return transportation.
We may decline a return or adjust the refundable amount, where permitted by law, if the item has been used, altered, damaged after delivery, returned with missing components, or otherwise returned in a materially different condition.
Any consumer rights that cannot legally be limited or excluded remain unaffected by this policy.
Damaged, Defective, or Incorrect Orders
If Virevane sends you an incorrect product, or your item arrives damaged or defective due to circumstances attributable to us, please notify us at service@virevane.com within 30 days of delivery.
To help us review the issue efficiently, please provide your order number, a brief explanation of the problem, and clear photos or video showing the affected product. We may also request photos of the shipping package where relevant.
After reviewing the information, we may provide a replacement, refund, or another appropriate resolution depending on the circumstances and product availability.
When the issue is attributable to Virevane, we will resolve the matter without additional cost to the customer where required by this policy or applicable law.
Return Shipping
For an eligible return that is not caused by an error, defect, damage, or incorrect item attributable to Virevane, the customer is responsible for the applicable cost of returning the merchandise.
If the return results from an issue attributable to us, we will provide the appropriate resolution and return instructions.
No restocking fee is charged for eligible returns.
Original shipping fees may not be refundable unless the return results from our error or applicable law requires otherwise.
Sending a Return Back to Us
Before shipping your return, contact:
Our customer service team will provide the appropriate return instructions after your request has been approved.
For your protection, we recommend choosing a shipping method that provides tracking.
Please keep the following records until your return has been completed:
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Return tracking information
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Shipping receipt
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Photos of the product before it is packed
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Photos of the sealed return parcel
These records may be requested if we need to verify the condition or delivery status of your return.
When a customer independently arranges return transportation, Virevane generally cannot accept responsibility for a parcel that is lost before reaching the designated return facility, except where applicable law provides otherwise.
Returns That May Not Be Accepted
A return may be considered ineligible, subject to applicable law, when:
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The return request is made after the 30-day return window;
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The product has been used, altered, or damaged after delivery;
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Important accessories, components, or documentation are missing;
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Required original packaging is missing or materially damaged;
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The merchandise is sent without prior return authorization;
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The item is shipped to a location other than the return address provided by us; or
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The returned parcel is not received and cannot reasonably be verified.
Some products may also have specific return restrictions for hygiene, safety, personalization, or similar reasons. Where applicable, these restrictions will be disclosed on the relevant product page or before purchase as required by law.
Partial Refunds
In some circumstances, an eligible return may qualify for only a partial refund.
This may apply when the merchandise has lost value because of customer handling, damage, missing components, missing accessories, or other changes that are not attributable to Virevane.
Any reduction in the refund amount will be assessed reasonably based on the condition of the returned merchandise and applicable law.
How Refunds Are Processed
After your return reaches the designated return facility, it will be reviewed.
We will notify you by email once the return has been inspected and let you know whether the refund has been approved.
Approved refunds are generally processed within 7 business days and returned to the original payment method, unless another method is required or agreed upon under applicable law.
Please remember that banks, card issuers, and other payment providers may require additional time to post a completed refund to your account.
If Your Refund Has Not Arrived
If we have confirmed that your refund was issued but you have not yet received it, first check your bank or payment account again.
You may then wish to contact your credit card company or payment provider, followed by your bank, as processing times can vary between financial institutions.
If the refund still cannot be located after completing these steps, contact us at:
Please include your order number and any relevant refund details so our team can investigate.
Exchanges and Replacements
Virevane provides exchanges or replacements for eligible items that arrive defective, damaged, or incorrect.
To request a replacement for the same item, email:
Include your order number and clear photos or other evidence showing the problem.
Replacement requests are subject to product availability. If the same item is no longer available, we may offer another appropriate solution, including a refund where applicable.
Orders That Have Not Arrived
If your package has not arrived within the expected delivery period, please review the latest tracking information first.
If the shipment appears to be significantly delayed, contact service@virevane.com so our team can review the available shipment information.
If your order has still not been received within 3 months from the shipment date, please contact us. We will investigate the shipment and determine an appropriate resolution based on the tracking records, circumstances, and applicable law.
Exchange and Return Delivery Times
The delivery time for a replacement or exchanged item depends on factors such as your destination, available inventory, fulfillment location, carrier operations, and customs processing.
Eligible returns are not subject to a restocking fee.
Responsibility for return shipping costs will depend on the reason for the return, as described in this policy.
Company Information
Store / Brand: Virevane
Website: Virevane.com
Operated By: Hangzhou Ribuluo Shangmeng Technology Co., Ltd.
Email: service@virevane.com
Phone: 310-400-0800
Registered Business Address:
Room 1805, 18th Floor, Building 2, Jinchang Jinzuo, No. 663 Jinchang Road, Kangqiao Subdistrict, Gongshu District, Hangzhou, Zhejiang Province, China